Delivering Quality

Adding value

It stands to reason that quality creates value for our customers and shareholders. It is a key part of every job and business process at Tate & Lyle, and is central to customer preference and competitiveness. 

 

Managing quality quote

“Quality is central to who we are. A combination of teamwork and clear focus coupled with measurement of results provides a culture for continuous improvement at Tate & Lyle. It’s our mission to be consistently first in customer satisfaction.”
Catherine Templeton
Vice President, Quality
Our approach

1. The highest minimum

Our manufacturing facilities have been awarded the international quality standard ISO 9000(reference Food Safety Credentials). We follow well-established processes and procedures to make sure we follow these standards

2. Supply chain standards

A combination of focused teamwork and rigorous measurement of results drives our culture of continuous improvement, and helps us meet and even exceed our customers’ expectations.

3. Quality management systems

We’ve invested heavily into our quality management systems, people and technology so that we achieve the highest possible quality across the board.
Our Global Quality Policy
  1. Ensure compliance to applicable laws and legislation in the country of production and sale.

  2. Ensure all products placed on sale meet current safety standards.

  3. Ensure there is a clear understanding of customer needs and expectations.

  4. Provide timely and effective responses and corrective actions in response to customer concerns.

  5. Measure and strive to improve customer satisfaction.

  6. Do things right the first time, every time.

  7. Ensure there is a clear understanding of the responsibility of every employee toward the quality of our products and services.

  8. Continuously improve the effectiveness and cost-effectiveness of all functions and processes through policies and procedures with emphasis on measurable results.

  9. Through training, provide an environment where all employees can achieve high quality.

  10. Develop suppliers and subcontractors with products and services that match our internal standards.

Our commitment to Quality has it rewards

21

Plants have BRC A/AA or equivalent FSSC 22000/IFS training

4

US plants with feed GMP+ rating

3

US corn plants with non-GM certification

111

Customer audits in 2015 with minor findings

Corporate responsibility

Doing ‘good business’ means infusing our Core Values of safety, integrity and respect into all that we do.