It stands to reason that quality creates value for our customers and shareholders. It is a key part of every job and business process at Tate & Lyle, and is central to customer preference and competitiveness.
1. The highest minimum
2. Supply chain standards
3. Quality management systems
Ensure compliance to applicable laws and legislation in the country of production and sale.
Ensure all products placed on sale meet current safety standards.
Ensure there is a clear understanding of customer needs and expectations.
Provide timely and effective responses and corrective actions in response to customer concerns.
Measure and strive to improve customer satisfaction.
Do things right the first time, every time.
Ensure there is a clear understanding of the responsibility of every employee toward the quality of our products and services.
Continuously improve the effectiveness and cost-effectiveness of all functions and processes through policies and procedures with emphasis on measurable results.
Through training, provide an environment where all employees can achieve high quality.
Develop suppliers and subcontractors with products and services that match our internal standards.
Doing ‘good business’ means infusing our Core Values of safety, integrity and respect into all that we do.