Quality at the sharp end 

“Quality is about doing it right first time, but it does not come easy. It requires real effort to make changes, learn from mistakes, and embrace new standards” 

Man checking quality

Employee checking rpoduct quality 

Citric acid is what gives lemons their tang, and at our Dayton, Ohio plant we make it by fermenting dextrose. And we make it to extraordinarily high standards.  Dayton plant has the best quality record in Tate & Lyle Americas, with rejected product reduced to just 0.38 per cent and customer complaints cut from 43 in 2005 to just 5 in 2008.

“Quality is about doing it right first time, but it does not come easy. It requires real effort to make changes, learn from mistakes, and embrace new standards,” says Celi Duran, Quality Assurance Manager, who has run the quality improvement programme since 2005. “Like safety, it’s a way of working that everyone needs to embrace in their jobs, day in, day out.”

In fact, safety has improved alongside quality – the recordable incident rate at Dayton fell to zero in just three years.