Getting ingredients to you 

The right product, in the right place, at the right time, and being a pleasure to work with – that’s our aim with every order.

Tate & Lyle rail car

Tate & Lyle – by ship, by road, by rail, by air 

Delivering on our promise

For us, ‘supply’ is more than just a process. It’s when we deliver to you – so you can deliver to your customers. When we receive your order, the first thing we do is work out the best way to get it to you, in the form and at the time you want it, in the most efficient way possible. Having agreed those parameters, we  track the delivery every step of the way.

Delivering to our promise

Guiding principles

We strive to deliver every order on time, in full, with no billing errors, and no cause for complaint. We measure ourselves against these principles and report performance to our Board of Directors every month.

Strategically structured

You may never notice our supply chain team, and that’s just as it should be. But behind the scenes, there’s a huge operation delivering  our ingredients to thousands of destinations around the world.

Our supply function has evolved to respond more rapidly to changing market conditions. It’s now part a single global department, close to the interdependent functions of raw material procurement, manufacturing and logistics.  


Rail cars at plant

By road, rail and sea

Rail cars at plant

By road, rail and sea

“Logistics is essentially the glue that joins every part of the business together,” says Andy Haines, Supply Chain Director, Europe. “We get the product where it needs to be.”

Tate & Lyle’s logistics chain stretches from the customer’s order, to production planning, to sales and manufacturing. Add warehousing, transport, invoicing and after-sales service, and you have a variable system that has to work every time.

For our logistics people, faced with moving our products under strictly-controlled conditions by road, rail and sea, that means teamwork. “As well as focusing on cost – as we all are right now – one of our main priorities is environmental impact,” says Andy. “Our Single Ingredients business produces large volumes of starches and sweeteners from plants across Europe, and imports products – it requires a complex approach.”

Keeping our promises

Keeping our promises

We keep our promises to customers – and that means giving them what they want, when they want it, in full, with no mistakes. “Success requires excellent communication with customers and a collaborative attitude that has us all working together efficiently,” says Deb Bonds, who, as VP Customer Service, Warehousing and Distribution, oversees all US customer services from our base in Decatur.

“We are a centralised team, structured by customer, to provide each customer with one point of contact for all products. Meeting customers’ needs is more important than ever in the current economic environment.”

The Customer Service team is at the forefront of this effort, as Megan Clark, Senior Manager, Customer Service, knows. “Our team is the customer’s voice within Tate & Lyle,” she says. “It is important that our customers have confidence in our service. If we do not have the answer, we will find someone who does!”