Quality 

If you work with Tate & Lyle, you can expect very high standards. Our brand is built on always delivering the highest quality products and services to our customers – that's why they trust us and have kept us in business for over a hundred years.

Laboratory equipment

A very high minimum
Consistency is essential. All our locations have to operate to a set of minimum standards, which encode best practice. We review these periodically to make sure they remain relevant and robust, and reflect any legislative changes within the markets in which we operate.

 

Pushing the boundaries
Quality never stands still. Creating value for our customers and stakeholders requires a thorough understanding of all our customers’ needs and expectations – and these change all the time. We develop close working relationships with customers at every level, and make sure that we are consistent in how we do things, whatever part of the business you’re working with. This focused teamwork, coupled with rigorous measurement of results, enables a culture of continuous improvement at Tate & Lyle. It ensures that we continue to meet and, as often as possible, exceed our customers’ expectations by providing the highest quality ingredients and services.

Quality at the sharp end

Quality at the sharp end

Citric acid is what gives lemons their tang, and at our Dayton, Ohio plant we make it by fermenting dextrose. And we make it to extraordinarily high standards.  Dayton plant has the best quality record in Tate & Lyle Americas, with rejected product reduced to just 0.38 per cent and customer complaints cut from 43 in 2005 to just 5 in 2008.

“Quality is about doing it right first time, but it does not come easy. It requires real effort to make changes, learn from mistakes, and embrace new standards,” says Celi Duran, Quality Assurance Manager, who has run the quality improvement programme since 2005. “Like safety, it’s a way of working that everyone needs to embrace in their jobs, day in, day out.”

In fact, safety has improved alongside quality – the recordable incident rate at Dayton fell to zero in just three years.