Keeping our promises 

We keep our promises to customers – and that means giving them what they want, when they want it, in full, with no mistakes. “Success requires excellent communication with customers and a collaborative attitude that has us all working together efficiently,” says Peggy Ruff, who, as VP Logistics, Americas, oversees all US customer services from our base in Decatur.

“We are a centralised team, structured by customer, to provide each customer with one point of contact for all products. Meeting customers’ needs is more important than ever in the current economic environment.”

The Customer Service team is at the forefront of this effort, as Marsha Corley, Manager, Customer Service, knows. “Our team is the customer’s voice within Tate & Lyle,” she says. “It is important that our customers have confidence in our service. If we do not have the answer, we will find someone who does!”